Returns & Exchanges

Due to the perishable nature of our premium pre-mixed cocktails, we cannot accept returns once a box has been opened, but we are committed to ensuring your delivery arrives in perfect condition. If your order is damaged or incorrect, please contact us within 14 days for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your cocktail delivery.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged packaging, broken seals, or incorrect items to help us verify the claim with our courier.

• 3.
  Verification Review

  Our team will review your request within 48 hours to confirm eligibility for a refund or a complimentary replacement shipment.

• 4.
  Resolution

  Once approved, we will either process a refund to your original payment method or dispatch a new box of cocktails immediately.